WorkWave® Payments FAQ
What You Need To Know
About WorkWave Payments
What is WorkWave Payments?
WorkWave Payments is the exclusive, streamlined payment processing solution seamlessly integrated into WorkWave’s software suite. Specifically designed to securely process to the highest payment-industry standard and manage customer payments, WorkWave Payments also provides businesses with cutting-edge payment enhancements to provide much-needed payment flexibility to their customers.
What are the benefits of joining WorkWave Payments?
Not only does WorkWave Payments enable businesses to easily secure reliable recurring revenue with the ability to securely store customer payment information on file at no added cost, but the majority of customers on WorkWave Payments save money when it comes to their processing costs.
Additionally, WorkWave Payments provides businesses:
- The only fully integrated payment processing solution for WorkWave products (i.e.: WorkWave PestPac, PestPac Lite, and Service)
- Removal of manual, double entry operations due to streamlined payment processing
- One flat processing rate for all card payment types, including American Express
- Elimination of select fees, such as Cards on File, PCI Compliance, etc.
- Simplified daily net payouts for all transactions across all cards
- Option of net or gross fee settlements
- Secure merchant portal where users can dispute chargebacks and review all transactions and fees processed
- An easy, seamless application process
- A single point of contact for all payment and software-related needs
- Aligns with current WorkWave software license agreements (i.e.: co-terminus)
Are my transactions
Absolutely. WorkWave Payments has been certified PCI Level 1 compliant from the very beginning and maintains this accredited status today; you can click here to view our PCI Level 1 Compliance badge. PCI Level 1 is the highest level of the PCI standard mandated by the card brands and administered by the Payment Card Industry Security Standards Council. Additionally, as of April 2020 WorkWave Payments has been added to the Visa Global Registry of Service Providers which acknowledges service providers that have shown their commitment to security by meeting the requirements of the PCI Standard.
What is my rate?
Your WorkWave Payments rate will be based on your credit card volume activity. For a free rate comparison and consultation with our WorkWave Payments expert, Ian Pauline please call (800) 762-0301 x209. Please be prepared to provide six months of prior payment processing statements for reference.
How do I apply for WorkWave Payments?
Contact a WorkWave representative at (866) 794-1658, or simply fill out the form at the bottom of our WorkWave Payments page here.
How long does the WorkWave Payments approval process take?
Approval time is approximately 72 hours or less after all necessary application information is received. Once approved, we will notify you immediately.
Do I need a business license to use WorkWave Payments?
Requirements vary according to the level of risk associated with your business. A business license is one type of item that satisfies the premise inspection requirement. But if you have different acceptable documentation for this requirement, that will suffice.
Do I need a business checking account?
If you are a corporation, then yes. If you are a sole proprietorship, you may use either your business or personal checking account.
What if I have less-than-perfect credit*?
Technically, your personal credit score does not affect your merchant account rates. But if you have a low credit score there is the possibility that you may not be eligible.
Do I have other payment options?
WorkWave Payments is the exclusive integrated payment processing option for WorkWave customers, as WorkWave will no longer be supporting the integration of any outside payment processing or gateway solutions. This allows WorkWave to save on what would otherwise be the upkeep of various payment processors, and by extension be able to pass those savings onto our merchants via competitive rates and reduced processing costs.
What credit cards can I accept with WorkWave Payments?
You will be set up to accept bank ATM debit cards, Mastercard®, Visa®, American Express® and Discover®. In addition, you will be able to accept ACH transactions.
Do I need to have an American Express® or Discover® account before I apply?
No, you do not.
How will I get my money?
In a card payment transaction, WorkWave receives authorization and passes it back to your software so the sale can be completed and a receipt issued to the cardholder. The card issuer bills the cardholder’s account and pays WorkWave, who deposits the transaction proceeds into your bank account, typically within two business days; this deposit timeline may take a bit longer for high risk businesses. Additionally, you have the option with WorkWave Payments to choose whether you would like your fees withheld daily (net fee settlement) or separately withdrawn at the end of each month (gross fee settlement); this provides your business added flexibility with the ability to choose how often you want your processing fees taken out.
Will I receive a statement?
Yes. You will receive a monthly statement which will have a clear breakdown of the transactions that were processed and the processing fees that were assessed.
Does exceeding $1 million change my relationship with WorkWave?
No. This does not change your relationship with WorkWave or the manner in which any of your card transactions are processed (above or below $1 million).
Do I have to sign further agreements if/when my card transaction volume exceeds $1 million?
No, you will not have to sign any further card processing contracts if/when your card transaction volume exceeds $1 million, since the required terms and conditions are already included as a component of the WorkWave Payments Terms of Service.
Where are the latest terms and conditions for WorkWave Payments?
The two forms of agreement that are agreed to in our PO can be found here.
Do you offer Account Updater?
Yes, Account Updater is included with the initial WorkWave Payments proposed rate and is included at no added cost. If a lower rate is provided, Account Updater may no longer be included at no added cost and a 5 BPS rate increase may be required.
I am interested in the discount partnership you have with Target Specialty Products™. How do I sign up?
We are very excited to share this unique offering to our WorkWave customers. To sign up for this discount program, you will need to have an active WorkWave PestPac software account in good standing, as well as an active WorkWave Payments merchant account. Should you have both of these accounts, you can then apply to become a Target Specialty Products member. More information can be found here.
How do I migrate my credit card tokens from WorkWave Payments?
To transfer tokens from your WorkWave Payments merchant account you will need to complete a token transfer request form; your Account Manager will be able to provide this to you. Token migrations can take up to 6 weeks for completion and carry the cost of $3,000 per token migration request per MID. Additionally, should you wish to terminate your WorkWave Payments service ahead of the agreed upon date as specified in the sub-merchant agreement contract, an early termination fee of $500 will also apply.
Is there a customer support number that I can call for help?
Yes, our customer support team is available from 9am-5pm ET. You will have live, toll-free merchant assistance by calling (800) 762-0301. Additionally, support cases can be logged and/or tracked via our Community site.
Do I need to be a WorkWave Payments customer to use Mobile Check Scanning?
Yes, you can get started on WorkWave Payments by contacting your sales representative, or by completing the form on the WorkWave Payments product page and a representative will contact you.
How does Mobile Check Scanning work?
Within the Payments menu of your PestPac Mobile App, select “Check,” enter the check amount, take a photo of the front and back of the customer’s check, and click “Process Check.”
Do I need to be connected to the internet to use Mobile Check Scanning?
To process checks with the PestPac mobile app, you will need to be connected to the internet.
When can I see the check payment transaction within PestPac?
Once the submission is complete, you will be able to see the check payment referenced in the payment batch within PestPac.
How long does it take to settle check payments to my bank account?
Check payments will settle to your bank account within 2-3 days, making reconciling and reporting easy.
Can I scan checks in the back office with the WorkWave Mobile Check Scanning app?
Mobile Check Scanning is intended for field collections, but can be used anywhere there is an internet connection.
Is Mobile Check Scanning automatically included in my WorkWave Payments?
Check with your sales representative about services included with WorkWave Payments.
Do I still need to keep the paper check after scanning with the WorkWave Mobile app?
It is encouraged that you safely store paper checks until processing is complete and payment has been settled. Check with your company for additional information.
*Customers may be ineligible for WorkWave Payments if they have not been approved by WorkWave during its onboarding process, which includes completion, verification and approval of all Know Your Customer (KYC), underwriting (as applicable), and other related documentation.