114 East Chestnut Street
Lancaster, PA 17602
Schedule Engine was created to modernize customer experience for home services companies. Until now, contractors have had no way of providing their customers with the sort of simple, convenient and informative experience that so many other industries have had for some time now.
Schedule Engine is the first and only all-in-one customer support solution built for contractors, by contractors. From intelligent online booking software to live expert support, Schedule Engine ensures your customers receive a best-in-class, personalized experience. Designed to complement your existing field services management system, Schedule Engine can be quickly implemented without any internal training or process changes.
WorkWave Products Supported
Intelligent Online Booking
97% of consumers search for local contractors online. It’s critical for them to complete the booking process and finalize an appointment right from your website. Schedule Engine’s custom branded web widget integrates seamlessly into your website so visitors can quickly and easily book your services at any time—without a phone call.
Improved Customer Experience
Most homeowners struggle to accurately describe their issue over the phone—it’s one big reason why they don’t call. Schedule Engine makes it simple to capture and upload videos and photos. Your customer is more comfortable and your technicians have fewer visits because you can send the right technician and equipment the first time.
Elevated Customer Service
Once the job is booked, Schedule Engine keeps your customers informed and engaged. Schedule Engine can automatically confirm appointments, notify customers that their tech is on the way, introduce your customer to the tech coming, provide GPS monitoring of the van, alert when their job is complete, and even ask for an online review.
The team at Schedule Engine has years of experience in the home services industry, so we understand the challenges contractors face every day. That know-how, combined with the vision of our technology and customer experience teams, has helped us build an all-in-one, responsive solution for scheduling and remote service that improves business efficiency and the experience of homeowners. We’re helping thousands of contractors move from crisis to opportunity and deliver the best experience for their customers."